Guide to Pokémon Returns and Refunds

Returning Pokémon items and obtaining refunds is straightforward with our easy-to-follow process. Here's how you can return Pokémon products and request a refund:

Return Eligibility:

Before initiating a return, please ensure:

The Pokémon item is within the return period, typically 30 days from the delivery date.
The item is in its original condition and packaging, with all tags and accessories included.

Returning a Pokémon Item:

Initiate a Return: Log into your account and go to 'Order History'. Select the Pokémon order you wish to return and click 'Return Item'.
Select Return Reason: Choose the reason for the return from the available options.
Print Return Label: Print the prepaid return shipping label and attach it to the package.
Ship the Package: Drop off the package at the designated shipping carrier location.

Processing Refunds:

Once we receive the returned Pokémon item, we will inspect it and process your refund. Refunds are typically issued within 7-10 business days to the original payment method.

Need Help?

If you have questions or need assistance during the return process, please contact our customer service team. We are here to ensure a smooth and hassle-free Pokémon return experience.